Phone System Needs Some Work
On a recent Saturday morning (May 19), I wanted to find out if the Copy Centers were open. I phoned 617-253-1000 (directory assistance) and got this message: “The offices are currently closed ... please say the name of the department.” I said, “Copy Technology.” I got the response, “You will be transferred to Faculty Payroll. If this is not correct ...” So I repeated “Copy Technology” and got the response “You will be transferred to 253-SNOW ...” So I dialed again and the response was, “Biology Administrative Office.” I then repeated “Copy Technology” and got a response I did not understand, so I let it go through. The ring was answered with “Please leave a message after the beep.” So I dialed again and got the response “You will be transferred to the Copy Technology Center ...” Aha, success! So I let the call go through. The ring was answered with the message, “This is Mike. I will be out of the office Friday and Monday.”
I have never had this difficulty with a live operator. If the MIT telephone system people think that what they have is an improvement, that’s bad.