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ONLINE SERVICE REVIEW

Kozmo.com

Get Happy

By Erik Blankinship

Staff Writer

MIT’s Toscanini’s has one in the corner; ABP has one too, as does every Starbucks in Boston: Kozmo drop-off boxes are everywhere. Kozmo is a home delivery service for video tape and DVD rentals, ice cream, and, if you’re awake at 7 a.m., even breakfast. Go to <http://www.kozmo.com>, make your selections from the onscreen forms, and submit your request along with a credit card number, and all you have to do it sit back and wait for the goods (or “happy,” as Kozmo calls it) to arrive.

I went with a slightly geeky movie selection: Galaxy Quest (whoa, was that movie a disappointment) and Trekkies, starring Tasha Yar (which is a tad obscure methinks, so I was psyched that Kozmo had it in stock). Movie rentals are $3.99 each, which ain’t too bad, and the ice cream I ordered was $3.79, but it was included free with a promotion.

Delivery times are selected from hour-long blocks into the late evening, although my delivery guy missed his mark by about 12 minutes. When I was down there with the delivery guy, I wondered if I was supposed to tip him. HomeRuns.com, the online grocery delivery service, states that their delivery men do not, will not, and cannot take tips. To be on the safe side, I didn’t try to tip the guy, and wrote an e-mail off to customer service with an inquiry to clear my conscience. The short reply I received said something to the effect of, “yes, tip the poor soul who brought you your happy, and, by the way, you’re cheap.”

This is a good time to use Kozmo’s service for the first time, as you can get something free with your order if you have one of the right promotional codes. You can get these codes off leaflets left in places like Starbucks, ABP, and Tosci’s, and get free stuff, like a video rental or a pint of ice cream. And after you place your order, look for the link to the Kozmo Questionnaire, which takes about 20 seconds and wins you 400 Kozmo Points, good for a free movie rental. I wrote to customer service about my Kozmo Points, and how I go about collecting more of them, or even reviewing my Kozmo Point Balance, but I haven’t gotten a reply yet. While I wait for Kozmo to get back to me though, you should go get your Kozmo Points and get some free happy.