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New Building Services tool on MIT Mobile App allows for easy work order submissions

The MIT Mobile App service, available for the iOS and Android platforms as well as the most recent feature phones, has a new widget for the MIT Department of Facilities. The new Building Services tool allows users to easily report on-campus maintenance issues, such as problems with leaks, lighting, and locks. The widget can mark the problem site by detecting a user’s current location using GPS, or the user can select a building or area from a list. The user also has the option to upload a photo of the problem. The widget takes those data and submits a work order to the Department of Facilities. The new widget “allows our customers to report things as they see them,” said Ruth T. Davis, manager of communications for the Department of Facilities.

The primary way to submit work orders and on-campus maintenance issues will continue to be at the Facilities work order webpage, http://web.mit.edu/sapweb/PS1/facilities_home.shtml. Problems can also be submitted to Facilities by emailing txtdof@mit.edu or calling (617) 253-4948.

—Joanna Kao