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Help Desk relocates to E17

Help Desk will soon have a new home. The MIT IS&T Computing Help Desk is relocating to the first floor of Building E17 at 40 Ames St. Help Desk’s N42 location will close at 1 p.m. today, and weekday walk-in hours from 9:15 a.m. to 4:45 p.m. will resume Monday in E17. Additional customer service operations are moving to the sixth and seventh floors of E19.

The move is triggered by the development of Novartis’ new campus on Massachusetts Avenue between Albany and Windsor Streets, which will include IS&T’s N42 site.

Christine Fitzgerald, manager of strategic communications for IS&T, described the new location — across the street from the Building 68 and next to the Media Lab — as a “new, refreshed space.”

Barbara J. Goguen, associate director of customer support at IS&T, said in an email to The Tech that the move places the Help Desk in a more convenient location, accessible via MIT’s underground tunnel system.

All services previously offered at the old N42 location will continue at the new locations. Building E17 will serve primarily as a base for walk-in services like troubleshooting, hardware and software repairs, and the demonstration center. Building E19 will house the Help Desk call center — which can be reached at 617-253-1101 — and usability and accessibility services. Many services offered by IS&T are free for the MIT community, but more complex fixes require a fee for labor and necessary parts.

Goguen feels that the relocation will benefit IS&T and the community, saying, “We are excited about this move not only because we will be moving into newly renovated, well-designed space (thanks to Facilities), but also because it will open up new opportunities for us to become more closely engaged with our customers.”

E17 will also include a new learning center available to both IS&T and other members of the MIT community. The learning center will feature standard audio-visual equipment, IPTV (internet television), and updated video-conferencing technology.

The Help Desk can be reached by email at helpdesk@mit.edu. A number of self-help guides are also available at http://ist.mit.edu/support for after-hours problems.

—Michelle E. Szucs